As a beauty product distributor we do not offer refunds or exchanges on our products for health and safety reasons. All sales are final.
To be eligible for a refund or reissued a product your purchase must have been insured at time of checkout via G1. If you believe your purchase qualifies for a refund or reissue you should proceed to send a photo of your damaged product to the G1 customer service email. The product should still be in the box and appear "untouched." When you purchase the G1 insurance you will receive coverage information via email. You may also email firstname.lastname@example.org if you are unable to locate the information provided to you upon checkout. Again, you must purchase the G1 insurance at checkout to qualify for a refund or reissue or products due to lost, stolen or damaged goods.
*If we ever have to refund you, first know that we deeply sorry for any inconvenience and we are eager to correct whatever issue may have occurred.*
If you are awaiting a refund and aren't sure why it hasn't arrived yet, please do the following before contacting us:
1. Check your bank account again.
2. Contact your credit card company. Sometimes the refund is Pending and just has simply not officially Posted. (This does not always mean you will see it Pending on your end, so be sure to call and verify.)
3. Contact your bank. Again, there may be a processing delay and it has simply not Posted on your end yet.
4. If you have done all of this and haven to received your refund yet, please email our Customer Service at email@example.com so that we may further research the issue on our end.
Shipping a Return:
You, the customer, are responsible for paying return shipping costs and fees. These costs are non-refundable. If you receive a refund from XOXO Beauty Co., it will be less any shipping costs.
For additional shipping information, please see our Shipping Policy.